FREQUENTLY ASKED QUESTIONS
We accept cash, check, and all credit cards (except for American Express).
When do you bill?
Billing is quarterly for residential customers. No extra fees—no billing fees, no fuel surcharge, no environmental fees!
Do you charge to deliver our toter?
Yes, we charge for toter delivery.
What areas do you cover?
We cover Lake and Geauga Counties for residential pick-up.
What is your holiday schedule?
If your normal pickup day falls before a holiday, we will make a normal pickup. If your pick-up day falls on or after a holiday, we will pick up a day behind. If the holiday falls on a Saturday, you will have your normal pick-up day. We observe the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.
What should I consider in protecting our driveway?
Be aware of weight on your driveways – particularly cement driveways—to avoid cracking. Sorry, we are not responsible for damage to your driveway. But don’t get discouraged, there is usually a way to resolve this problem.
How can I put roll-off containers on asphalt?
When placing roll-off containers on asphalt, 2” by 6” pieces of wood at least 4’ long should be placed under the wheels of the roll-off, so as not to sink into the asphalt.
What about concrete?
When placing on concrete, wood is not always necessary, but it could help avoid slight scratching. If any scratching occurs at all, it usually wears off.
Any other concerns? These are pretty heavy trucks.
Be aware of septic tanks and underground piping that could get damaged if the truck needs to drive through your yard.
How should the load be prepared?
When loading the container, the load must be level with the top of the container. Nothing can stick out of the side of the container. We must tarp the load (it’s the law!). We need to be safe.
Can you handle construction waste?
We have 20-, 30- and 40-yard containers available for demolition and larger construction jobs. For new home construction or remodeling, 10- and 15-yard containers are commonly used.
Can we put yard waste into the roll-off container?
We can take yard waste or brush for recycling, but it MUST be in its own separate roll-off container, as it goes to a local shredder, not the Lake County Landfill. Please do not mix yard waste with your trash in roll-off containers. More information here...
I’m re-roofing my house this year. How do I know what size container to order?
We have conveniently provided some roofing guidelines (click here) to help you determine which size container to order.
How do you accept payment?
We accept cash, check, and all credit cards (except for American Express) upon delivery, please.
What areas do you serve?
We serve Lake, Geauga, Cuyahoga and Ashtabula counties for roll-off containers.